Continuing Education Policies & Procedures

The mission of Sensational Brain LLC is to provide research-based education and products to enhance sensory modulation in children and teens.

Continuing Education Units (CEUs)

AOTA: Sensational Brain LLC is approved to provide in-person and online continuing education through AOTA’s Approved Provider Program (APP #8215), which is accepted by many state licensing boards and the National Board for Certification in Occupational Therapy.

Other Professionals: All participants who satisfy the course completion requirements will receive a continuing education certificate showing course contact hours. Please check with your state or national licensing boards to verify continuing education requirements prior to course purchase.

CE Broker:  Sensational Brain LLC is an approved CE provider for these states  (CE Broker tracking number 50-20546).

  • Alabama
  • Arizona
  • Florida
  • Georgia
  • Louisiana
  • Mississippi
  • South Carolina
  • Tennessee

We upload CEUs to the CE Broker website daily. Approved course codes for are located at the bottom of each webinar description page ( CEUs cannot be uploaded without correct license numbers and formatting. Note: While the Georgia Board of Occupational Therapy recognizes our broadcasted distance learning format for live webinars, they do not satisfy the requirement for in-person training.

Webinar Access

Live Webinars: Registration for live webinars automatically includes access to the recorded view-on-demand version. Recordings are typically uploaded within 48 hours of the live course and are accessible within the customer’s account section by selecting the applicable order and clicking directly on the title of the webinar. Courses must be completed within twelve months of date of purchase.

View-on-Demand Webinars: Courses must be completed within twelve months of date of purchase. Access to webinars beyond one year is not guaranteed.

Course Completion Requirements

To receive verification of continuing education for licensing purposes, the following requirements must be met:

Live Webinars

  1. Record of attendance (recorded automatically by Zoom)
  2. Successful completion of the post-test (≥ 70%)
  3. Attestation statement verifying learning identity (included on post-test)

View-on-Demand Webinars

  1. Record of purchase (recorded automatically by our system and checked when accessing the post-test link)
  2. Successful completion of the post-test (≥ 70%)
  3. Attestation statement verifying learning identity (included on post-test)

Live, In-Person, Seminars

  1. Registration and payment
  2. Record of attendance on sign-in/sign-out page with signature times noted.
  3. Active participation in group discussion and/or “Make-It, Take-It” project

Assessment of Learning Outcomes

For live and recorded webinars, learning outcomes are assessed through the post-test. Post-test questions are based on learning outcomes listed in the course descriptions. For live in-person seminars, leaning outcomes are assessed on the course evaluation form.

Requesting Replacement CEU Certificates

Certificates Issued BEFORE July 22, 2019

The identity of participants must be established before reissuing CEU certificates. To request a replacement certificate, please email with the following information:

  • Your full name if you are not submitting your request from an email address that displays your name or your name has changed (e.g., email uses maiden name but certificate was issued using your married name)
  • Title of webinar completed
  • Approximate date of webinar post-test
  • Purchase receipts and post-test documentation, if available

A search is conducted on certificate archives for a certificate matching the information provided. Several scenarios are possible:

  • Certificate is found: The certificate is emailed to the participant.
  • Certificate is not found: A search is conducted for post-test results as applicable.
    • Post-test results found: The certificate is emailed to the participant.
    • Post-test results not found: A search is conducted to verify webinar purchase. Please note that payment information through third-party providers is only accessible for the prior 6 months.
      • Payment is found: An email is sent to the participant outlining search results. Webinar and post-test access information is provided. The participant is instructed to either (1) submit proof of post-test results or (2) review the webinar and retake the post-test.
      • Payment is not found: An email is sent to the participant outlining search results. The participant is instructed to submit proof of purchase. Once proof of purchase is received, webinar and post-test access information is provided.

Certificates Issued July 22, 2019 and Beyond

Automated certificates launched on July 22, 2019. Hereafter, your certificates are stored in your account and accessible through the same link used to take the post-test.

Cancellation Policy for Live Webinars

Sensational Brain LLC Cancellation: Training may be canceled by Sensational Brain LLC if no more than 5 registrations have been received 24 hours prior to the training or when a speaker emergency arises.

  • First-time presentations: Refund for the full amount paid will be credited to accounts within 24 hours of cancellation. Learners will be notified by email before the training start time.
  • Repeat presentations: A refund will not be issued since the previous recorded version is included with each purchase and cannot be deleted from the account.

Participants must reply to verify receipt of the email notifications.

Learner Cancellation: Learners may cancel their registration up until the start time of the training. Refunds will be issued following the guidelines outlined for Sensational Brain cancellations listed previously.

Cancellation Policy for Live, In-Person Trinings

In the event that Sensational Brain LLC needs to cancel a training because of inclement weather or for any other reason, all registrations will be fully refunded within 10 business days.

Cancellation requests must be received by email ( or phone (509-714-6173) at least 24 hours prior to the start time of the seminar to receive a full refund. Substitutions are permitted for live trainings at any time.

Continuing Education Policies & Procedures

Full refunds will be given for registrants who experience technical difficulties or express dissatisfaction with the course at any time prior to completion of the post-test. Refund requests can be emailed to

Special Needs Requests

Sensational Brain LLC will make accommodations in accordance with the Americans with Disabilities Act (ADA). If you require specific accommodations because of a disability, please email at least 10 calendar days before the course date so that appropriate arrangements may be made.

Requests may also be made by calling Rachel Harrington at 509-714-6173 M–F from 8:00 AM–5:00 PM.

Complaint Policy

Sensational Brain LLC will work to resolve all complaints made known on the course evaluation forms or directly to an employee of Sensational Brain LLC by email or phone. Any employee or course presenter who receives a complaint is expected to communicate the issue to Rachel Harrington within 48 hours. Rachel will determine the appropriate course of action and will provide a written or verbal response to either the participant who lodged the complaint or to the employee/contractor who received the complaint who will then be expected to pass on the response to the participant when appropriate. Complaints submitted through course evaluations will receive responses only when a determination is made that they are of such weight that further action is needed.

Copyright Policy

Sensational Brain LLC recognizes and respects intellectual property rights and is committed to fulfilling our moral and legal obligations with respect to our use of copyright-protected works. This policy extends to instructors, webinar participants, and BrainWorks Online members. To access our complete copyright policy, click here.

Security of Participant Certificates

Beginning July 22, 2019, CEU certificates were automated and immediately available for download once participants pass the post-test. Certificates are simultaneously stored in the user’s account by replacing the post-test link. In addition, the participant receives an email with an attached certificate and another download link. A participant’s certificates are only accessible through the username and password assigned to the account.

Sensational Brain stores certificates online in association with the post-test title. Certificates created before automation was implemented are stored online at In either case, stored certificates are only accessible by Sensational Brain employees with admin permissions.

Records are only made available to the learner or to other agencies upon email request by the learner. Scroll up this page to “Requesting Replacement CEU Certificates” for requesting information.