Q: I passed my post-test, why didn’t I get my CEU certificate?
A: Our policy is to provide CEU certificates within 2 to 10 business days. This time frame allows for extenuating circumstances, such as major accident, illness, fires, and floods. Be aware—there is a REAL person preparing your certificate! That being said, after payment verification, we strive to have certificates emailed to you within 24 hours. If you don’t receive it, check your junk or spam folder. That’s where your certificate will be 99.9% of the time. If it’s not there, email firstname.lastname@example.org. Please include the (1) webinar title, approximate date you took the course, and whether you attended live or view-on-demand. Sent certificate emails are held for two months; PDF certificates are held for seven years.
Q: How long does it take for live webinars to be available as View-on-Demand?
Q: I want to attend a live webinar, but I can’t get PayPal to work. What can I do?
Q: Are your course CEUs approved for speech and physical therapists?
Q: What do I do if my password does not work for BrainWorks Online?
Q: How do I tell what time live webinars are aired?
A: Our upcoming trainings are listed in our GoToTraining training catalog here:
To show all webinars in your time zone, click on the “Change time zone” link on the right. Use the drop-down box to select your time zone and then click “Set Time Zone.” All webinars will be displayed in your designated time zone.
Q: I didn’t receive the product(s) I ordered. What happened?
Q: What do I do if I cannot set up my account for BrainWorks Online?
A: Don’t stress yourself out! Send an email to email@example.com with your preferred username and password. Both are CaSe sensitive. Your username is permanent; your password must be at least 6 characters long. After verifying payment, your account will be set up. You will receive an email when your BrainWorks Online account is ready to access.
Q: How do I change BrainWorks Online activity cards from Spanish to English?
A: Initially, all of the cards show up together, both English and Spanish. To limit the cards you see, use the options in the blue menu bar: “Select Age Group” and then “Select Activity Type.” In the drop-down menu under “Select Activity Type,” the first several options are in English. By selecting one of those, you will only see the English version of the cards.
Q: I want to share a webinar with a group. How much will it cost?
A: The general discounts offered for small groups are (a) 15% for 2 to 5 participants or (b) 25% for 6 participants and above. If your group is large enough, you may qualify for our $1,200 maximum charge! Email firstname.lastname@example.org for a quote on group pricing based on your group size and webinar selection(s).